IT Performance Management using VitalSuite

VitalSuite is the first software package that allows IT managers to monitor and influence the entire IT infrastructure as a system from the user's point of view.

• direct support of business processes due to selective resource optimization
• reliable base data for IT investment planning
• permanent overview of the quality of the IT infrastructure
• easy monitoring of agreed service level agreements 
• real-time troubleshooting for help desk teams

VitalAgent is the client-supported part of the software package.

The agent, which is installed on every user's desktop, supplies the components on the central servers with information from the end user's point of view. The system acquires the transfer speeds, response times and availability of servers, applications and the network directly from the user which is the relevant location in the final analysis.

VitalNet analyzes any performance data that affects the network level.

Standardized or user-specific reporting functions make your network transparent. Real time data and long-term analyses allow optimum use of resources.

VitalAnalysis supplements network analysis by adding monitoring of the performance response of applications.

How quickly do your DP processes and database applications respond? Are your service level agreements complied with? VitalAnalysis gives you fundamental answers.

VitalHelp uses the data, which the VitalAgents transferred, to find errors, to localize problems and to check possible causes.

This allows help desk teams to initiate preventive action before users even realize that an error has occurred. If an error still occurs, VitalHelp represents the fault in exactly the same way as a user saw it on his or her computer.

Regardless of whether you are a CIO, network or applications specialist, a help desk manager or anyone else who is involved in any way in IT management, VitalSuite allows you to access the data that you need to carry out your tasks.