More Service and Support

Technical Suppport
Whether you have questions regarding warranty, telephone support or are requesting a technician to visit your site, you require a spare part or you wish to issue a repair contract: We are their for you in over 190 countries.
Contact directly our technical engineers, while you send us on Internet a Support Request.

After Sales Information System (ASIS)
Information about the products, drivers, bios updates and related service is availabe on this page.

Product Equipment Data (PED)
The new PED service tool PED (Product Equipment Data) easily and quickly provides you with information on SIMATIC PC/PG-, SINUMERIK PCU 50/70, SIMOTION P350 device equipment*and customized solutions in the delivery state. Using PED, you are able to call-up and print your online device data via the Internet at any time.

PED supports you in service cases with fast information on the equipment and suitable spare parts world-wide.
* applies to all devices delivered since May 1, 2005!