Service & support: tune up on MES

The SIMATIC IT value added services help realize solutions tailored to your unique business environment in order to maximize the efficiency of your MES installation.

SIMATIC IT Training Program

SIMATIC IT training Courses combine theory and practice to provide deep knowledge of SIMATIC IT. The SIMATIC IT training catalogue enables a consistent learning path including product trainings, end-user training, partner trainings, and expert workshops.

Trainings take place in Frankfurt (DE), Downers Growe (IL, US), or Genoa (IT).

Check the training calendar for dates of the next training or workshop of your choice. (On demand sessions can be organized outside the standard program, according to logistic constraints).

SIMATIC IT Partner Program

Siemens joins competences with professional and experienced partners.

SIMATIC IT Partners act as high-level consultants. Their industry specific know-how lets them gain transparency of the customer’s production processes, identify requirements, and develop, implement and maintain leading MES solutions based on SIMATIC IT.

SIMATIC IT technical teams support both partners and end users throughout the project lifecycle under the form of joint demo development, technical workshops, joint presentations, identification of customer requirements, feasibility studies, implementation support, and 24/7 technical support.

The SIMATIC IT Partner program is a key module of the overall Siemens Solution Partner Program. It addresses all kinds of partners, with a complex global or simple local organization, either with or without MES experience, with industry specific or broad general experience.

Two levels of SIMATIC IT partnership exist to address different strategic requirements and objectives:

• SIMATIC IT Solution Partner:
  A partner with basic MES skills, ready to start growing in the MES market with SIMATIC IT.

• SIMATIC IT Solution Partner Specialist:
  A partner with broad MES know-how, ready to conquer a MES leadership position with SIMATIC IT.

The partner program is designed to protect partner’s investments in SIMATIC IT and increase their competitive advantage and help them grow to be part of the Siemens MES “centre of excellence” community.

SIMATIC IT Maintenance Program

The SIMATIC IT Maintenance Program offers a combination of predictive, preventive and reactive measures based on the newest technologies, to help customers prevent unplanned costs for system interventions.

SIMATIC IT Maintenance Services include:

• 24/7 technical support hotline

• online technical documentation portal

• agent-based diagnosis

• remote troubleshooting

• Software Update Service (SUS)

• Software Management tool

• ...

The maintenance services are available in any time zone. Depending on the level (bronze, silver, gold) the coverage ranges from office hours only, up to full 24/7/365.