The Challenge

Having priority access to timely, up-to-date, high-level technical expertise and advice, particularly during a crisis, is essential for successful operation of your industrial plant and equipment. Inadequate technical support for effective installation, configuration and maintenance increases downtime. Without expert support it is difficult to optimise in-house maintenance resources and to stabilise unpredictable maintenance costs.

The Solution

Siemens is your specialist partner, providing global product expertise to supplement your own technical resources.

Real-time Telephone Support

Siemens Technical Support Service offers you unlimited real-time telephone support for Siemens Industrial Automation and Control products, including PLCs, Drives, Process Instrumentation and Software.

Continuous Support

Siemens will also provide continuous support on critical issues until the problem has been resolved. Non-stop effort, including after hours, to resolve critical system-down cases is available if they are initially logged within the contracted service hours.

Assistance to Technical Personnel

The Siemens Technical Support Centre can assist your technical personnel with maintenance issues and fault finding, as well as installation, configuration and programming tasks.

Siemens support engineers have access to:

• global expertise, escalation processes, and knowledge database on all Siemens industrial products
• a fully-equipped laboratory to replicate and diagnose technical issues
• other support services if required, such as onsite field service or parts exchange/repair.