Technical Forum

Questions - Feedback about FAQs and Online-Support plus Webcasts

Problem in Support Request...

Erstellt von Vithani am 10.08.2010 09:55 (10 Antworten)

10.08.2010, 09:55

Vithani

Beigetreten am: 08.07.2009

Letzter Besuch: 21.05.2013

Beiträge: 1167

Bewertung:
Bewertung: Exzellent [4,24 von 5 / 327 mal bewertet].

(327)

Bewertung: keine [0 von 5 / 0 mal bewertet].

(0)

Hello,

I am having problem with creating support request from the link given under Contact...

I faced this about year ago when I tried that first time. Since then I tried that several time but I am unable to create a request a single time... sad

My other colleague has also tried for few times but same problem faced by him also. cry

My problem is, when I complete all steps, it shows that I will get mail. I am getting mail as follows.

wrote:

Dear Sir/ Madam,

Thank you for your inquiry at A&D technical support.

Please log on to the following website and feed in all the data (company details, product details....etc.) related to your queries, otherwise your service requests can not be processed.

Support Request: http://www.siemens.com/automation/support-request

Thank you.
Your Technical Support Team for Automation & Drives

Now this link bringing me to create a new support request... mad

Any one can help on this...???

FYI: I tried for 3-4 diff occurance in last 1 year for different cases but not succeded

Does it means Siemens is not taking my requests?? sad

Regards,

Devesh Vithani

Please say Thanks if your Problem is Solved.. :-)

Top

10.08.2010, 10:49

Bilao

Beigetreten am: 05.03.2009

Letzter Besuch: 21.05.2013

Beiträge: 349

Bewertung:
Bewertung: Herausragend [3,49 von 5 / 39 mal bewertet].

(39)

(0)

Hello Vithani,
from the mail you received i can read that you were not logged in when starting the request.
And i think you must log in (with the same login like here in forum) to complete your request or start a new one.
Hope i could help you

Best regards
Bilao

Top

10.08.2010, 11:24

Vithani

Beigetreten am: 08.07.2009

Letzter Besuch: 21.05.2013

Beiträge: 1167

Bewertung:
Bewertung: Exzellent [4,24 von 5 / 327 mal bewertet].

(327)

(0)

Do you really think I am making this basic mistake????

My reply is NO....

Any other reason?

Please say Thanks if your Problem is Solved.. :-)

Top

10.08.2010, 11:48

Bilao

Beigetreten am: 05.03.2009

Letzter Besuch: 21.05.2013

Beiträge: 349

Bewertung:
Bewertung: Herausragend [3,49 von 5 / 39 mal bewertet].

(39)

(0)

Sorry if i offented you with my answer

.
For more help maybe you could send some screenshots of your steps when making a new support request.

Best regards
Bilao

Top

10.08.2010, 13:19

UMENCHO

Beigetreten am: 21.03.2006

Letzter Besuch: 21.05.2013

Beiträge: 9063

Bewertung:
Bewertung: Herausragend [3,78 von 5 / 820 mal bewertet].

(820)

(0)

Hello,

It's not necessary to attach screens. I think "the problem" is clear. Let's wait for Moderator' answer. Sorry I can't to help you Vithany with any advice. cry

I didn't use this "option"...

Best regards,
Hristo Mihalev

Top

10.08.2010, 13:28

O_Moderator

Beigetreten am: 24.04.2009

Letzter Besuch: 23.05.2013

Beiträge: 1952

Bewertung:
Bewertung: Herausragend [3,89 von 5 / 100 mal bewertet].

(100)

(0)

Hello all,
to be honest i don´t know why this happens. The mail says he has to log in, and Vithani says that he is logged in Rnf:lblSmileyTooltip_ think

. So i think Bilao´s suggestion isn´t bad. Maybe with some screenshots we could find something. I also will ask my colleagues from the "support request"-department. Maybe they know something.

Best regards
O_Moderator

Top

Für diesen Beitrag bedankt sich:

Vithani, UMENCHO

10.08.2010, 14:05

Vithani

Beigetreten am: 08.07.2009

Letzter Besuch: 21.05.2013

Beiträge: 1167

Bewertung:
Bewertung: Exzellent [4,24 von 5 / 327 mal bewertet].

(327)

(0)

This problem is not new...

It just stuck now in my mind to ask for help regarding this issue so I created this thread

Actualy I faced this from the time I joined this forum. Infact i joined this to take help and I wanted support request but unable to do that time too...

I tried 2-3 times previously and one more time in Last week..

I dont have any scren shot but I will upload after trying one more time..

I have taken PDF print also for 2-3 instances after completing all steps but I am not able to find it right now....

BTW I asked my seniors here, they also faced same so they are not using this function any more, instead they are using direct mail contact...

Regards,
Devesh Vithani

Please say Thanks if your Problem is Solved.. :-)

Top

13.08.2010, 10:14

Vithani

Beigetreten am: 08.07.2009

Letzter Besuch: 21.05.2013

Beiträge: 1167

Bewertung:
Bewertung: Exzellent [4,24 von 5 / 327 mal bewertet].

(327)

(0)

Vithani wrote:

I have taken PDF print also for 2-3 instances after completing all steps but I am not able to find it right now....

I found my PDF...

Attached here...

I removed my Cell No and Mail ID from that...

It takes my company details automatically that shows that I already logged in...

And I got this at final stage which proves that I didnt did any thing wrong in any other step...

Moderators, Please forward this to respected deptt...

Devesh

Dateianhang:

https___support.automation.siemens.com_WW_support_SR_index.pdf (12 Downloads)

Please say Thanks if your Problem is Solved.. :-)

Top

13.08.2010, 11:30

O_Moderator

Beigetreten am: 24.04.2009

Letzter Besuch: 23.05.2013

Beiträge: 1952

Bewertung:
Bewertung: Herausragend [3,89 von 5 / 100 mal bewertet].

(100)

(0)

Hello,
thank you. After that step you received the mail you mentioned above?

Top

13.08.2010, 14:08

Vithani

Beigetreten am: 08.07.2009

Letzter Besuch: 21.05.2013

Beiträge: 1167

Bewertung:
Bewertung: Exzellent [4,24 von 5 / 327 mal bewertet].

(327)

(0)

yes...

after that final step, I am receiving that above mail...

In some cases it is taking 2-3 hours or in last case I received that on the next day..

Please say Thanks if your Problem is Solved.. :-)

Top

Aktionen

Link kopieren

Zur Konferenz