More service and support

Global online support Whether important technical documentation, comprehensive FAQs, tools and downloads or newsletters – we provide you with rapid help and support round-the-clock via the Internet, together with comprehensive know-how covering all sectors and application areas of SIMATIC PCs. Service tool PED – Product Equipment Data With the PED service tool, you can identify and manage device and component data of SIMATIC PCs/programming devices online and worldwide.  Your advantages with PED Fast and exact determination of device data (e.g. delivery date, release version, hardware equipment, spare parts, etc.) at any time Support with device/system documentation (e.g. through printout of device information) Global use with standard Internet browsers www.siemens.com/ped

Worldwide: 24-hour availability The SIMATIC hotline is available 24 hours a day, 365 days a year. Our engineers offer ample experience in development, system commissioning and system tests and incorporate the development and production departments in solving your problem. They can therefore assist you even with difficult cases. Worldwide: Always within reach Siemens has Repair Centers in 30 countries, and subsidiaries in 190 countries. As a user, you are thus provided with the maximum of competent support – from PC repairs in our Repair Centers down to on-site servicing. Worldwide: Project support You require support with the dimensioning and options of a PC-based automation project or even engineering support? Specifically for this purpose, Siemens has established three PC-based Competence Centers with experts who closely cooperate with the development department and competently support you.