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Downtimes imply problems and redundant expenses for the company. We enable you to minimize those as far as possible, and provide worldwide repair facilities. This factor enables you to eliminate problems before the occurrence of damages.
Advantages with our repair service:
 Short downtimes of your systems / machines
Worldwide available
Reasonable prices
Adjusted to your requirements:
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Faster and competent
- Transport organization included
- Repair “on site” complying with A&D-Definition
If you wish a repair of the faulty device/piece, send it in. We will repair it and return to you. On request, we can return the repaired device with your specific settings. In addition, a repair report can be issued both in English or German.
Which repair modes are at your disposal?
Depending on your requirements, you can choose between various repair types: The repair duration for standard repairs is usually between three and five work days. For urgent cases we provide an Express Repair service as well as a restructuring repair service for an extra fee. In both cases, you obtain the repaired device/piece as soon as possible. For restructuring repairs, the transport of the device to be repaired can be organized as well.
In case of emergency it is also possible to conduct a repair "off-time" - during weekends, holidays and during down period. Moreover, we can also come to you to repair devices/pieces that cannot be deinstalled due to its weight or for technical reasons. There is a mobile repair service for this kind of devices that enables repairs on site or worldwide. ( contact partner database )
Where does a repair take place? To ensure both, a fast repair and the entire
satisfaction of our customers, we provide a worldwide network of repair centers.
The handling of your repair request
Detailed information on handling of your repair and answers to questions of your repair request can be obtained by your regional contact partner for repairs. (contact partner database )
He will be prepared to accept your repair request. In urgent cases, you can also contact our regional repair centers worldwide. (contact partner database )
You can help us
Please keep the part as well as order number ready when contacting your local
contact partner. This label is affixed on the PC. The part number can be found
left-hand side, the serial number right-hand-side.
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