Print document

Technical Forum

PC-based Automation

WinLC RTX on IPC427C

Thread Starter: Adrien   Started: 7/26/2012 5:58 PM   Replies: 8

« Previous thread Next thread »
Page 1 of 1 (9 items)
  7/26/2012, 5:58 PM
Adrien
Joined 7/26/2012
Last visit: 2/12/2013
Posts: 12
Rating:
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Hello,

I installed WinLC RTX on SIMATIC IPC427C. And when I try to run WinLC RTX by clicking on the shortcut I get the following error message in a windows popup:

Windows - Fatal Application Exit
RTX Exception - Access  Violation at loc A7455..
(Proc=87..., Thread=87..., PID=0.., Tid=...)
Process image has been * unloaded *

Do you have any idea why I could get this problem? And any idea how I could solved it?

Thanks in advance,

Adrien
Top
  7/27/2012, 8:35 AM
bigfoot
Joined 1/26/2011
Last visit: 6/19/2013
Posts: 193
Rating:
Rated: Excellent [4.49 out of 5 / rated 55 time(s)]. (55) 
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Hello Adrien,

was there any error message during the installation?
What else do you have installed on your Microbox? And what operating system do you use?

greetings bigfoot
Top
  7/27/2012, 9:04 AM
TomDeWou
Joined 11/15/2006
Last visit: 6/19/2013
Posts: 956
Rating:
Rated: Excellent [4.05 out of 5 / rated 108 time(s)]. (108) 
Users with special expertise supervising conferences
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 

Which version of WinAC RTX do you have? V4.6 (2010) with latest Update3? If not, I suggest installation of the latest update.

Have Fun!

TomDeWou
Top
  7/30/2012, 10:46 AM
Moldi
Joined 1/22/2009
Last visit: 6/12/2013
Posts: 85
Rating:
Rated: Outstanding [3.86 out of 5 / rated 7 time(s)]. (7) 
Users with special expertise supervising conferences
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Hello Adrien,

I think there a some installations problems occured. I would recomment to make again a clean re-installation of WinAC RTX. The best way to do this is to install a clean image of the microbox and then install the WinAC RTX again.

Another possibility is to install a clean so called bundle image. There is the WinAC RTX allready preinstalled. If you ordered your microbox in a bundle with WinAC RTX you just have to use the Restore-DVD, which you can find in the delivery box. If you don't have this Restore-DVD from bundle image, you should have a Restore-DVD w/o WinAC RTX, so you got the mentioned clean image with operating system only, where you have to install the WinAC RTX manually.

regards
Top
  8/15/2012, 11:52 AM
Adrien
Joined 7/26/2012
Last visit: 2/12/2013
Posts: 12
Rating:
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Hello, 
to all of us thanks for your answers and sorry for this big delay.

I did some tries to reinstall from scratch all the WinACRTX and I have the same problem. So I will try to reinstall a clean image of the microbox as Moldi suggest.

Bigfoot, Actually the OS on the microbox is windows XP and I did not get any error message during the installation. I have have only PVSS installed in the microbox too.

Actually during the first installation of winACRTX I got the issue I got the issue about "Windows Multiprocessor HAL" but I fix it following the 5.4 of the README.

Where can I get the exact version of WinACRTX I try to install. I can see the year 2010 but no more.

Thanks

Adrien
Top
  8/16/2012, 9:44 AM
Adrien
Joined 7/26/2012
Last visit: 2/12/2013
Posts: 12
Rating:
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Hello,
ok I have the version 4.6 (2010) with Update 1. I did a request for Update 3.
I tried again to reinstall everything after removing everything and also PVSS and the problem is the same. So I will wait to receive the Update 3 and try again.

Adrien
Top
  8/20/2012, 4:40 PM
Adrien
Joined 7/26/2012
Last visit: 2/12/2013
Posts: 12
Rating:
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
So I reinstall the Windows XP given by Siemens to begin with a clean system. I then reinstall everything and install the latest update (3) and the result is the same. During the installation I got again the problem concerning the multiprocessor and so I followed the README to fix it as I did when I installed it the first time.
I do not know what I can do more. Any idea ?
Thanks
Top
  8/21/2012, 10:14 AM
TomDeWou
Joined 11/15/2006
Last visit: 6/19/2013
Posts: 956
Rating:
Rated: Excellent [4.05 out of 5 / rated 108 time(s)]. (108) 
Users with special expertise supervising conferences
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Maybe you should ask your salesman for an preinstalled image for the IPC. There are preinstalled images with different OS and WinAC RTX already installed. This MUST work. Otherwise it's a problem of the HW (maybe any BIOS setting changed?).
Have Fun!

TomDeWou
Top
  8/24/2012, 5:34 PM
Adrien
Joined 7/26/2012
Last visit: 2/12/2013
Posts: 12
Rating:
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
Rated: no ratings [0 out of 5 / rated 0 time(s)]. (0) 
I gave back the machine to the salesman. So he will do some tries on. I will let you know the results.
Top
Page 1 of 1 (9 items)
Actions
Copy Link
To conference